RETAIL RETURN POLICY 

Chi Wah Organica does not offer refunds for products, or services. 
​We are happy to provide an exchange or store credit for product within 14 days of purchase on Unopened / Not Used Product.

APPOINTMENT POLICY

If you are unable to keep your appointment, we kindly ask that you call 48 hours+ in advance.
Appointments cancelled without 48 hours, or no-show appointments, will be subject to pay for the entire service missed.
Clients who no show or miss multiple appointments will need to prepay for services going forward.

Should you need to cancel or change your appointment, we will be happy to accommodate you with adequate notice.
Please call the salon if you are going to be 10+ minutes late.
​Depending on your stylists schedule, your service, and your hairs need, you may or may not need to reschedule.

ONLINE BOOKING POLICY

​​When booking online, you will be charged a $35 deposit to be used toward your services, if the appointment is missed, that fee is nonrefundable. 

HAIR ADJUSTMENT POLICY

We understand that from time to time a customer may want an adjustment on their service. We happily bring back our guests to correct our services within 2 weeks of their visit. We do not offer refunds on services. It is always encouraged that unhappy guest return to their original stylist for any adjustments. At Chi Wah Organica we stand behind our work, don’t hesitate to reach out to us directly. 

CHI WAH : ORGANICA COVID-19 GUIDELINES

At Chi Wah Organica we have always strived to be transparent and communicate as thoroughly as possible. We want you to feel safe in our home and we want to let you know what we are doing to keep you and our team safe. 

Providing a clean and safe environment is our #1 priority. Our team will continue to follow strict cleaning and disinfecting protocols regulated by the State that we always participated in before the effects of COVID-19.  For reopening, we have also adopted extra safety precautions and placed even greater emphasis on deep cleaning.  
We remain committed to continually evaluating what must be done to meet the needs of our guests and adhere to and exceed both the CDC and NY State regulations and guidelines. The following safety procedures are being taken to protect the health and wellbeing of you and our team during your visit:

• Our team has taken a refresher course on Salon Infection Control and earned Barbicide certification.
• Our team is vaccinated, boosted and will mask if you prefer.
• Our salon uses an EPA-registered disinfectant on tools, containers, and all surfaces that you may come in contact with during your visit. Each item and surface will be cleaned before use of the next guest. Each stylist will have pre sanitized tool kits to use on each guest and will disinfect the kit after each guest. There will be no cross contamination. 
• Our entire salon will be cleaned regularly on a schedule throughout the day. We will wipe down our credit card terminals, seats, stations, tables, door handles, phones, and any area that comes into contact with. ​​

What you can do for us:

• We ask that you please stay home if you’re feeling sick, and the same goes for our staff. We will be happy to work with you to schedule another appointment as soon as you are feeling better. 
• It is now optional for guests to mask. Our Stylists will mask if that makes you more comfortable.  We have extra masks if you need one. We prefer masks that go behind your ear to make it easier for us to cut your hair.  ​