RETAIL RETURN POLICY 

Chi Wah Organica does not offer refunds for products, or services. 
​We are happy to provide an exchange or store credit for product within 14 days of purchase on Unopened / Not Used Product.

APPOINTMENT POLICY

If you are unable to keep your appointment, we kindly ask that you call 48 hours+ in advance.
Appointments cancelled without 48 hours, or no-show appointments, will be subject to pay for the entire service missed.
Clients who no show or miss multiple appointments will need to prepay for services going forward.

Should you need to cancel or change your appointment, we will be happy to accommodate you with adequate notice.
Please call the salon if you are going to be 10+ minutes late.
​Depending on your stylists schedule, your service, and your hairs need, you may or may not need to reschedule.

ONLINE BOOKING POLICY

​​When booking online, you will be charged a $35 deposit to be used toward your services, if the appointment is missed, that fee is nonrefundable. 

HAIR ADJUSTMENT POLICY

We understand that from time to time a customer may want an adjustment on their service. We happily bring back our guests to correct our services within 2 weeks of their visit. We do not offer refunds on services. It is always encouraged that unhappy guest return to their original stylist for any adjustments. At Chi Wah Organica we stand behind our work, don’t hesitate to reach out to us directly.