CHI WAH : ORGANICA COVID-19 GUIDELINES

At Chi Wah Organica we have always strived to be transparent and communicate as thoroughly as possible. We want you to feel safe in our home and we want to let you know what we are doing to keep you and our team safe. 

Providing a clean and safe environment is our #1 priority. Our team will continue to follow strict cleaning and disinfecting protocols regulated by the State that we always participated in before the effects of COVID-19.  For reopening, we have also adopted extra safety precautions and placed even greater emphasis on deep cleaning.  
We remain committed to continually evaluating what must be done to meet the needs of our guests and adhere to and exceed both the CDC and NY State regulations and guidelines. The following safety procedures are being taken to protect the health and wellbeing of you and our team during your visit:

• Our team has taken a refresher course on Salon Infection Control and earned Barbicide certification.
• Our team will wash their hands thoroughly before and after contact with each and every guest.
• Our team has been tested and will be tested every 2 weeks for covid-19.
• Our team will be masked always and wearing face shields, due to NYS guidelines.
• Our team will wear gloves for services that require them. 
• Our salon uses an EPA-registered disinfectant on tools, containers, and all surfaces that you may come in contact with during your visit. Each item and surface will be cleaned before use of the next guest. Each stylist will have pre sanitized tool kits to use on each guest and will disinfect the kit after each guest. There will be no cross contamination. 
• Our entire salon will be cleaned regularly on a schedule throughout the day. We will wipe down our credit card terminals, seats, stations, tables, door handles, phones, and any area that comes into contact with. 
• We will not have any beverages, snacks, or magazines. Please plan accordingly if you need to bring your own. 
• Our team will offer “touch free” credit card processing options to lessen the contact.
• We will be expanding our hours of operation to help accommodate the influx of business for the next several months. But our staff will be working at 50% capacity, so availability is still limited. 
• We have also adjusted our timing to help clean and sanitize the environment in between each guest. We have adjusted some services to help with the timing to minimize the amount of people in the salon at one time. 
• We will not be blow drying for the time being. Please keep this in mind. We can shampoo your hair and you can leave wet after your haircut. If you prefer to leave with dry hair, please come in with prewashed, dry, clean hair from that day or the night before - and we can cut it dry and then curl or straighten it. All color clients will leave wet. 
• We will not be providing waxing services until allowed to by NYS.  
• There will be a $5 safety charge for each appointment. This is necessary for us to keep up with our new guidelines. If you have any questions, please inquire with our management. 

What you can do for us:

• We ask that you please stay home if you’re feeling sick, and the same goes for our staff. We will be happy to work with you to schedule another appointment as soon as you are feeling better. 
• All guests will be required to be wear a mask to their appointment. Please bring your own mask or you will not be able to be serviced. We have very limited access to disposable masks. We will be using them for Hair Color Clients only -  as needed. If you are getting a color and you have a disposable mask, please bring it! It will be greatly appreciated. 
• Please come alone for your appointments. If you are coming with a family member who has an appointment at the same time or after, please make sure they wait in the car until their stylist is ready. If you are bringing your child for a service, you can come in with your child if they can not be left alone. If they are not getting a haircut, please make arrangements for them to be left with someone at home or to wait with them in the car. We do not want them exposed to anything unnecessarily and the less bodies in the salon at one time will help us stick to our guidelines.  
• Please arrive at least 5 minutes early for your appointment and either call the salon, or check in on your Pocket Salon App. Wait in your vehicle until a team member calls you to come inside the salon. 
• Please wash your hands when you arrive and before you leave. 
• Let us know if there are any products you need and our front end staff will get it ready for you before you check out. 
• We request that you pay by electronic means. 
• Download Pocket Salon App. Search our salon. You can check in, check out, and book your next appointment all while sitting in the chair off the salon. But don't worry, if you still prefer we check you out and book your appointment, we would be more than happy to do that, we will just do it differently than before. 
   

We are all in this together. In order to serve you to the standards we are committed to, we ask that you work with us to help keep you and everyone in Chi Wah Organica safe. Together we will make it through this trying time. If you have any questions, please feel free to ask!

RETAIL RETURN POLICY 

Chi Wah Organica does not offer refunds for products. 
​We are happy to provide an exchange or store credit within 14 days of purchase on Unopened / Not Used Product.

APPOINTMENT POLICY

If you are unable to keep your appointment, we kindly ask that you call 48 hours+ in advance.
Appointments cancelled without 48 hours, or no-show appointments, will be subject to a $35 chair fee per service missed.
Clients who no show or miss multiple appointments will need to prepay for services going forward.

Should you need to cancel or change your appointment, we will be happy to accommodate you with adequate notice.
Please call the salon if you are going to be 10+ minutes late.
​Depending on your stylists schedule, your service, and your hairs need, you may or may not need to reschedule.

*** Please DO NOT contact your stylist directly via text or social media to make, move or cancel appointments ***
Although they are super helpful and willing, most times they are at home with their families or at work with other guests when being contacted. They do not always see their messages right away and can not be left responsible if they receive it after the 48hour cancellation policy.
When needing help with an appointment, please contact the salon and our Team will assist you.

ONLINE BOOKING POLICY

​When booking online, you will be charged a $35 deposit to be used toward your services, if the appointment is missed, that fee is nonrefundable. 

HAIR ADJUSTMENT POLICY

We understand that from time to time a customer may want an adjustment on their service. We happily bring back our guests to correct our services within 2 weeks of their visit. It is always encouraged that unhappy guest return to their original stylist. At Chi Wah Organica we stand behind our work, don’t hesitate to reach out to us directly.